Introduction
This Service Delivery Policy explains how subscription services and premium features are delivered to users on the Rishtawaala Platform.
Nature of Services
Rishtawaala is a digital matrimonial platform that provides:
All services are delivered digitally through our website and mobile applications.
Subscription Activation
Instant Activation Flow
Rare Technical Delay: Up To 2 Hours
In rare technical situations, activation may take up to 2 hours. If your subscription is not activated within this period, please contact:
support@rishtawaala.comVerification Services
Verification services include:
- Identity verification
- Education verification
- Income verification
These may require additional processing time depending on document review and third‑party verification.
Basic Verification
24–72 hoursAdvanced Verification
3–7 business days100% Digital Delivery
Factors That May Affect Delivery
We strive to maintain continuous platform availability. However, the following may temporarily affect service delivery:
Service Not Delivered?
If a purchased service is not delivered properly:
Resolution may include:
Customer Support
Support Channels & Information:
Changes to This Policy
We reserve the right to update this Service Delivery Policy from time to time.