Grievance Officer Profile
Praveen Gupta
Grievance OfficerOfficially designated under applicable Indian laws.
Complaint Types Center
Account-related Complaints
Privacy Concerns
Refund Disputes
Fake Profile Reports
Harassment or Abuse Reports
Data Protection Requests
Platform Misuse Complaints
Consumer Grievances
How To Submit
Grievance Timeline
Escalation Framework
Support Team
For general queries, account-related concerns, payment issues, profile assistance, or preliminary grievances, users may contact our support team as the primary point of resolution. The support team shall make reasonable efforts to review and address user concerns in a timely and professional manner.
Users are encouraged to provide accurate details and relevant information while submitting their requests to facilitate faster assistance and effective resolution.
Initial support and assistance shall be handled through the official support channels of the platform.
Grievance Officer
If your concern remains unresolved after contacting the support team, or if the matter requires formal grievance redressal under applicable laws and platform policies, you may escalate the issue to the designated Grievance Officer.
The Grievance Officer shall review escalated complaints relating to user grievances, policy violations, account disputes, privacy concerns, or other statutory matters in accordance with applicable Indian laws and internal review procedures.
Formal grievance escalation and review shall be conducted through the designated grievance redressal mechanism of the platform.
Legal Jurisdiction & Consumer Authority
If your grievance remains unresolved through the above channels, you may seek appropriate legal or consumer remedies in accordance with applicable laws.
All disputes, claims, and legal proceedings arising out of or relating to the use of this platform shall be subject exclusively to the jurisdiction of the competent courts and authorities located in Bengaluru (Bangalore), Karnataka, India.
Exclusive Bengaluru Jurisdiction shall apply to all matters.
Built On Regulatory Compliance
Information Technology Act, 2000
In accordance with the provisions of the Information Technology Act, 2000, and applicable rules framed thereunder, users may raise concerns relating to electronic records, digital communication, platform usage, privacy, or other matters associated with the services provided through this platform.
Consumer Protection Act, 2019
In accordance with the provisions of the Consumer Protection Act, 2019, users may raise complaints or grievances relating to services, transactions, unfair trade practices, deficiency of service, or consumer rights associated with the use of this platform.
Consumer Protection (E-Commerce) Rules, 2020
Under the Consumer Protection (E-Commerce) Rules, 2020, Rishtawaala maintains transparent listings, fair ticket resolution systems, and provides complete details of registered offices, officer contacts, and ticket tracking details.
Digital Personal Data Protection Act, 2023
In compliance with the Digital Personal Data Protection Act, 2023 (DPDPA), Rishtawaala acts as a Data Fiduciary, ensuring that personal data is collected, processed, and stored only with explicit user consent and for lawful purposes.
Every Complaint Is Handled Confidentially.
All grievances are reviewed securely, documented appropriately, and processed according to applicable statutory timelines and internal compliance procedures.